Description

At Vitis Technologies, we believe that success lies in delivering unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach.

Major Goals & Responsibilities

As a Support Specialist Tier 1, you will work in an end-user help desk environment that focuses on creating and maintaining happy customers. The team will work directly with its customers to provide comprehensive remote support for their technology needs. Candidates should know Windows-based technology. This includes the ability to intuitively troubleshoot a wide array of hardware and software within a Windows environment as well as mobile applications, IP phone management and basic networking and windows server issues.

At Vitis Technologies we believe that winning is providing an unmatched customer experience.



We provide this top tier of service by recruiting and hiring the most talented customer-oriented people with technical skills in the industry. You must have an outgoing enthusiastic attitude and commitment to delivering the best possible user experience every time.

Idóneo candidate should have a customer first attitude and 3 years’ experience working with IT service management, troubleshooting and support, MSP or similar network admin experience is a plus. Candidates should possess one or more of the following certificates, CompTIA A+, CompTIA Network+, CompTIA Security+, equivalent Microsoft desktop or cloud hosting certification. Additional experience with any of the following industry technologies, PSA, RMM, BCDR, MDR and, MSSP.

Requirements

Essential Activities:

This position will include but is not limited to the following duties:
- Maintain client satisfaction through professional a

📌 IT Support Specialist Tier 1 (Vitis)
🏢 Prosource
📍 Vitis