Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.
Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.
Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations.
To succeed in the advertised role, you have:
- ready for only night shifts
- Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
- A proactive, client-focused attitude and strong work ethic
- Strong problem-solving and troubleshooting skills
- Effective communication skills, both written and verbal
- At least Upper-Intermediate English (written and spoken)
- Eagerness to learn quickly and grow technically
- Working knowledge of XML and JSON
- Basic experience with Git and version control workflows
- Understanding of API protocols (e.g., REST)
- Awareness of the software development lifecycle (SDLC)
Would be beneficial to know:
- Familiarity with the iGaming industry
- Hands-on software development experience with Java, C#, Node.js, or TypeScript
- Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
- Experience using Jira and the Atlassian stack
- Basic understanding of QA processes and test environments
- Previous experience in a technical support, DevOps, or site reliability role
- Practical experience with monitoring systems
- Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
The importance of the role is in:
- Understand and analyse issues, be able to find appropriate solutions
- Integration protocol testing
- Second-level customer support
- Delivering excellent customer service with 5 shifts a week
What you get in return:
- Competitive
📌 Technical Support Engineer (Asia)
🏢 Playson
📍 Asia