Responsible for ensuring the smooth operation of all departments under your supervision with the goal of maximising revenue and guest satisfaction. Also responsible for controlling expenses to agreed budgets while coordinating preventive maintenance, renovation projects and capital expenditure needs, enforcing operating procedures and policies, scheduling, training and development, purchasing, inventory, inter-department communications, and the enforcement of health and safety compliance.

DUTIES AND RESPONSIBILITIES
- In the absence of the Rooms Division Manager, make necessary business decisions to ensure efficient running of the division and proper handling of service issues as they arise.
- Coordinate the tasks and operations of departments under your supervision.
- Assist with the development of annual budgets and targets for areas under your supervision.
- Prepare and produce detailed financial reports as required in a timely fashion.




- Use various financial management and revenue management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.
- Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities, promotions and areas where products and services can be improved.
- Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each.
- Ensure departments under your supervision are managed to control costs, increase revenues and meet budget goals.
- Provide on-going communication to all areas under your supervision regarding policies, programmes and procedures.
- Ensure all operating procedures are adhered to for areas under your supervision.
- Review and modify operating manuals for areas under your supervision as requi

📌 Hotel Front Office Manager (Asia)
🏢 Swiss-Belhotel International
📍 Asia