Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a integral team where you can build your skills, work with leading technologies, and make a real impact for our customers.

On-Site Support Analyst

On-site | Lima, Perú

Are you passionate about resolving technical incidents and delivering an exceptional service experience?

Do you enjoy working in dynamic environments where every interaction directly impacts people's productivity?

Are you motivated by providing high-quality support to key users while working in a 24/7 support operation?





Join our support team and help ensure the operational continuity of our users. In this role, you will be responsible for providing timely technical support to VIP users, managing incidents and requests with a strong focus on service excellence, SLA compliance, and effective problem resolution within a continuous support operation.

Responsibilities:
- Manage incidents and service requests from end to end, ensuring proper documentation, follow-up, and closure.
- Provide remote support to VIP users through different channels, addressing hardware, software, access, and corporate application issues.
- Diagnose and resolve technical incidents, prioritizing cases according to their criticality and ensuring compliance with Service Level Agreements (SLAs).
- Escalate complex incidents to specialized teams when necessary and follow up until resolution.
- Maintain clear, timely, and effective communicat

📌 Analista de Soporte en Sitio (Lima)
🏢 Softwareone Deutschland
📍 Lima