Job Title:
Senior Operations Manager Bilingual
Job Description
Job Description Summary
The Sr Manager, Operations provides leadership to managers, supervisors and /or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Documents and administers performance requirements, budget responsibilities, CVAs attainment, attrition management, career pathing for the team process management, among others.Essential Functions/Core Responsibilities
- Accountable for the overall operations and is the single point of contact for Clients to address improvements / issues / escalations.
- Ensures programs have proficient training, staff development, and effective employee relation/recognition programs.
- Maximize revenue generation to reach long and short-term financial projects (i.e.



data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Oversee client relationships; facilitate open communications, understand clients’ perspectives/expectations and monitors client satisfaction.
- Analyze and maintain the Performance Standards; implement improvement plans / value adds / process enhancements as needed.
- Manage technical service-related operations, identity potential problems, technical gaps, and other obstacles with trouble shooting and problem solving.
- Select, train, develop, and manage performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
- Provide leadership and guidance to direct reports

📌 Senior Operations Manager Bilingual (Lima)
🏢 Concentrix
📍 Lima