We are seeking an experienced Bilingual Dental Front Desk & Patient Coordinator to serve as the practice's primary remote front-desk representative.
This is not a general virtual assistant position. The adecuado candidate must already understand how a dental office operates, including handling incoming patient calls, communicating professionally with patients, scheduling dental appointments, managing emergency calls, and coordinating hygiene/recall appointments.
Because the practice regularly serves Spanish-speaking patients, fluent English and Spanish is required.
Key Responsibilities1. Answer Incoming Patient Calls
Serve as the primary remote front-desk point of contact for patients.
Answer incoming calls professionally and warmly.
Understand patient needs and provide appropriate assistance.
Communicate clearly with both English- and Spanish-speaking patients.
Handle calls efficiently while maintaining a positive patient experience.
2. Schedule Dental Appointments
Schedule patients directly into the practice's schedule using Dentrix.




Apply strong knowledge of dental scheduling workflows.
Properly prioritize and schedule emergency dental patients.
Be especially attentive to emergency scheduling needs during weekends.
Maximize opportunities to place appropriate emergency callers on the schedule.
3. Recall & Hygiene Scheduling
Make recall calls and follow up with existing patients.
Conduct hygiene-related outreach.
Schedule and reschedule hygiene appointments.
Follow up with patients to help maintain a full hygiene schedule.
Identify opportunities to re-engage patients who are due for care.
Additional Responsibilities
Monitor and manage the practice's marketing and lead-tracking portal.
Properly enter and assign a status to every incoming call.
Track the source of incoming calls to help the practice measure marketing ROI.
Monitor the remote patient check-in system and assist patients when needed.
Support patients completing paperwork/check-in through the practice's iPad

📌 Bilingual Dental Front Desk (Perú)
🏢 Staffing For Doctors
📍 Perú