COMPANY DESCRIPTION:

Mindpearl is an award-winning, international multilingual contact center specializing in inbound multichannel customer support across various industries. Operating from strategically located centers in Fiji, South Africa, and Peru, as well as through remote-based teams in Namibia and Suriname. At Mindpearl, we strive to provide exceptional service while fostering a culture of excellence and collaboration.

ROLE DESCRIPTION:

The Asesor de Atención al Cliente German – English, will be responsible for delivering professional customer support in both German and English. Daily tasks include managing inbound customer queries via multiple communication channels (phone, email, or chat), resolving customer issues, maintaining high levels of customer satisfaction, and accurately documenting interactions. This is a full-time, on-site position located in San Isidro, Lima Perú.

QUALIFICATIONS:

- Experience in Customer-focused Service and Customer Satisfaction
- Strong skills in Telephone Manner,



Customer Support, and Customer Service
- Bilingual proficiency in German and English (written and spoken)
- Excellent interpersonal and communication skills
- Ability to handle high-pressure situations professionally and solve problems effectively
- Basic computer literacy and familiarity with customer service tools
- Previous experience in call centers or customer service roles is a plus
- Flexibility to work shifts, weekends, and public holidays as needed

BENEFITS:

- Basic Salary + Transport + Language Bonus + Commissions
- Full payroll benefits in accordance with Peruvian labor law

WORK LOCATION AND SCHEDULE:

- 5 days a week – 8 hours per day (changes may apply according to summer time)
- On-site work at the office during the first 6 months (non-negotiable)

Interviews will be conducted in German and English.

📌 Asesor de Atención al Cliente Alemán - Inglés (San Isidro)
🏢 MINDPEARL
📍 San Isidro