Manager, Corporate Actions – Custody Services M/F Business Type Asset Management Contract Type Permanent Contract Job Summary What is the opportunity? CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe.

These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of integral operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high‑quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As a Manager, you are responsible for providing clients with timely, accurate and efficient processing of all entitlement events and associated daily entries, ensuring investors are notified and/or paid as appropriate, managing operational risk, developing the team’s operational capabilities, optimizing operational efficiency, and supporting Senior Management of Custody Malaysia in the continuous development of an efficient and effective organization with a high focus on risk mitigation.

Region: France Working Hours: 9:00 AM – 6:00 PM (Malaysia time) Responsibilities - Lead the team in ensuring clients receive timely, accurate,



and efficient processing of all Corporate Action events and associated daily entries; ensure the client/investor is notified and/or paid correctly and promptly.

- Deliver on operational effectiveness by managing the performance of the team against goals and providing continuous improvement ideas.
- Manage risks by proactively identifying potential issues and mitigating them; strive for satisfactory audit results and train the team continuously on accurate operational procedures.
- Build a high‑performance team by hiring, training, and developing them to deliver on overall operational goals; provide ongoing feedback and conduct formal performance reviews on a semi‑annual basis; ensure Business Recovery Planning is conducted and tested regularly.
- Provide strong leadership by promoting values, communicating high‑quality standards, and developing yourself against the leadership model. Lead by example and meet all deliverables requested by senior management.
- Manage resources to ensure all daily tasks are completed and the high quality of BAU deliverables is met within deadlines.
- Leverage operational data (e.g., metrics, KPI, tracker logs) to drive business decisions and team performance.

Additional

Responsibilities - Respond to all client inquiries and concerns in an accurate, professional, and timely manner.

- Build strong relationships with business partners and stakeholders globally in Corporate Actions.
- Ensure comprehensive, up‑to‑date operating procedures are maintained and easily accessible to the processing teams.

Geographical Area

Asia,



Malaysia Education Bachelor Degree / BSc Degree or equivalent Minimum Experience 6–10 years Experience - At least 5 years of experience in Custody back‑office or Middle‑Office asset servicing operations.

- Knowledge of SWIFT messages.
- Experience managing the end‑to‑end process of Corporate Action or Income.
- Extensive experience leading a team of 5 or more, or a record of grooming multiple junior staff in their careers.

Required Skills - Demonstrable strong accountability in the actions and deliverables of the team.

- Demonstrated strong emotional intelligence, professionalism, and maturity in handling conflicting issues between stakeholders and/or team members.
- Demonstrated strong business and commercial acumen.
- Demonstrated strong critical thinking and decision‑making.
- Strong sense of urgency in dealing with every issue. Entity CACEIS is the asset‑servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle‑office outsourcing and issuer services. CACEIS is a consolidator in the European asset‑servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

📌 Manager, Corporate Actions - Custody Services M/F (Asia)
🏢 CACEIS
📍 Asia