Location: Lima, Peru (on-site)

Job Type: Full-Time

H&C; Construction LLC, a U.S.based residential remodeling company, is seeking a Customer Service - Construction to support our Sales Department by handling incoming calls, managing leads, scheduling appointments, and ensuring exceptional customer service for U.S. clients.

We are looking for a highly empathetic, communicative, and organized professional with C1 English level and experience in customer service and sales environments. This role is essential in ensuring timely follow-up of leads, effective appointment scheduling, and a strong first impression for all new clients.

The mission of this role is to maximize lead conversion through excellent communication, accurate tracking, and consistent follow-up across all incoming opportunities.

Key Responsibilities
- Manage incoming calls from U.S. clients, ensuring professional and empathetic customer service.
- Track, organize, and update all incoming leads in Excel and internal systems.
- Schedule and confirm appointments with Estimators,



coordinating availability and project details.
- Conduct outbound calls, including cold calling to potential clients and follow-up calls to leads who did not originate from active campaigns.
- Collaborate with Sales and Marketing teams for lead follow-up and workflow alignment.
- Coordinate communication with clients, sales representatives, and Estimators regarding appointments and project details.
- Review lead performance, follow-ups, and conversion indicators.
- Handle customer objections, questions, and concerns with clarity and professionalism.
- Contribute to process improvements for lead management and appointment scheduling.

Qualifications
- Experience in Customer Service (required) and/or Sales roles.
- English C1 level (required).
- Experience managing incoming customer inquiries, leads, or appointment scheduling.
- Ability to organize and maintain lead databases, Excel trackers, or CRM tools.
- Strong communication,

📌 Customer Service (San Isidro)
🏢 H&C Construction Services
📍 San Isidro