Title:Customer Service Representative:
- Location: Lima, PE

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.

Job Summary:
We are looking for a Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers regarding Packaging Material and Additional Materials, working in close collaboration with our Key Account Managers. You will be responsible for overseeing all Supply Chain Operations related to Packaging Material, ensuring accuracy, efficiency, and a seamless customer experience.
This position plays a key role in driving excellence in customer service. A strong focus on elevating the customer experience,



along with a proactive mindset to improve productivity through automation and process optimization, will be essential.

This role is based in Lima, Peru.

You may be required to travel up to 30% of the time.

What you will do:
As a Customer Service Representative, you will:
- Constant communication with assigned customers to identify supply chain opportunities and work on a continuous improvement approach towards process improvement opportunities;
- Ensure timely communication and feedback to customers on all issues affecting / impacting their business from a supply chain perspective;
- Liaise with customers stakeholders to ensure projects and deliveries are carried out in a timely manner;
- Liaise with internal Key Account teams and other internal stakeholders managing feedback regarding supply chain issues;
- Drive Customer experience feedback and results together with customer;
- Responsible for the operational excellence of customer´s ordering, design and

📌 Customer Service Representative (Lima)
🏢 Tetra Pak
📍 Lima