Customer Service Representative

The calm, organized presence who makes sure every parent feels heard — and nothing ever falls through the cracks.

Role Overview

Every day, parents reach out to this client through email, text, and social media — asking about class times, membership questions, makeup sessions, or a concern that needs a quick, caring response. Right now, those messages compete for the founder's attention alongside everything else it takes to run a growing children's development center. Messages sit longer than they should, and small issues risk becoming bigger ones.

This role exists to close that gap. The Customer Service Representative is the first response a parent gets — fast, warm, and on top of it — so the founder can stay focused on running great classes instead of triaging inboxes.

Key Responsibilities
- Own the inbound message queue
- Monitor and triage email, SMS, and social media messages throughout the day
- Respond promptly to routine questions (schedules, enrollment, billing, makeup classes)




- Flag anything urgent or sensitive to the founder right away, with context already gathered
- Take ownership of customer service issues from first message to resolution
- Follow up proactively so nothing goes quiet mid-conversation
- Keep a clear record of what was asked, what was promised, and what was resolved
- Track open conversations across channels so nothing is answered twice or missed entirely
- Note recurring questions or issues so the founder can spot patterns early
- Keep response times consistent, even during busy class hours

Who Will Succeed

This person thrives on many small conversations rather than one big project. They don't need every message to be exciting — they take pride in making sure each one gets a thoughtful, complete answer. They've done customer-facing work before and know the feeling of a parent calming down because they handled things well.
- Highly organized and detail-oriented — little slips through
- Writes and sp

📌 Customer Service Representative — Youth Development (Lima)
🏢 Seamless Assist
📍 Lima