Who we are?

SupportYourAppis a integral Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:
- Reproduce, investigate, and diagnose product issues using browser tools, logs, changelogs, and response statuses
- Accurately distinguish between product bugs, user environment issues, and third-party platform limitations
- Escalate incidents clearly, including impact, timeline, and reproduction steps
- Manage ticket surges,



identify recurring issues, and send proactive user communications
- Collaborate closely with Engineering and Product teams, including participation in planning sessions
- Run recurring support retrospectives and surface trends for prioritization and improvement
- Create and maintain structured tickets and contribute to workflow improvements in Zendesk and Linear
- Understand data migrations and associated risks (data loss, malformed data, parsing issues)
- Proactively improve support processes, documentation, and internal systems

What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written)
- At least 1-2 years of proven experience in a Technical Support Engineer or Product Support Engineer role
- Experience translating technical issues for non-technical users (high EQ)
- Experience reproducing and troubleshooting complex technical issues u

📌 Fluent English) Technical Support Consultant (Arequipa)
🏢 SupportYourApp
📍 Arequipa