The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance. He / She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner. This position requires on-call support to perform maintenance activities during non-business hours. This position reports to the Manager of IT Support Services.
- Utilize a ticket system for issue/problem response, logging, and resolution
- Provide first level diagnosis for potential resolution for hardware and software issues
- Face-to-Face and phone/remote support with sales agents up to Executive team members




- Receive and re-deploy employee equipment daily
- Assist with desktop/laptop imaging and audio/visual requests, as needed
- Perform equipment moves or equipment upgrades, as required
- Perform physical repairs for equipment failures
- Execute physical inventories, reconciliation, record keeping daily
- Process intermediate Active Directory tasks up to and including terminations and new hires
- Connect new workstations to network and host systems
- Any other activities assigned by your manager

📌 IT Support (Lima)
🏢 Willis Towers Watson
📍 Lima