The Product Manager for Investor Services in Peru is an intermediate-level role responsible for managing a key portfolio of cross-border and local clients. This position will drive the development and execution of product plans, business strategies and tactics in collaboration with the integral and regional Product Management teams. The core objectives are to maintain exceptional client satisfaction, identify and capitalize on new growth opportunities, lead the implementation of new product offerings, and ultimately increase market share and strengthen our competitive position within the Investor Services landscape

Responsibilities:
Client Management
Serve as the primary product and account manager for a dedicated portfolio of key clients, managing all communications, market updates, and formal market inquiries (RFPs, SLAs, DDQs).
Own the end-to-end client lifecycle strategy, from onboarding to ongoing engagement, to optimize the client experience and foster long-term partnerships.
Act as the lead for client problem resolution,



ensuring timely and effective solutions that maintain high levels of client satisfaction.
Product Strategy & Development
Develop and execute strategic product roadmaps, overseeing the entire product lifecycle from enhancement and development to launch and client education.
Conduct comprehensive market analysis, including client research and competitive intelligence, to identify trends, threats, and opportunities that inform product strategy.
Develop advanced solutions to enhance client experience and address the challenges of implementation.
Work in close partnership with the sales team to shape and implement powerful client value propositions, defining product positioning, segmentation, pricing, and channel strategies to secure a competitive advantage.
Business & Financial Performance
Oversee the financial performance of the product, including revenue, expenses, and profitability, by identifying growth opportunities and addressing performance

📌 Product Manager (Lima)
🏢 Citi
📍 Lima