24 Hours Group in Piura, Peru, is seeking a full-time Call Center Agent to handle incoming customer requests for towing and roadside assistance services. Your main responsibilities include assessing customer needs, providing accurate information, and coordinating with dispatch to ensure timely assistance.
The idóneo candidate will be fluent in both English and Spanish, have a strong customer service background, and be proficient with CRM applications. Availability for rotating shifts, including nights and weekends, is required.
#J-*****-Ljbffr
Senior High School graduate or equivalent, Bachelor's degree
Bilingual English and Spanish, Strong verbal communication, Proficient in CRM software, Quick decision-making, Customer service experience
Handle a high volume of inbound calls from customers., Assess customer needs and provide appropriate towing or roadside assistance solutions., Coordinate with dispatchers to ensure timely service.

📌 Bilingual Call Center Agent - Towing & Roadside (Piura)
🏢 24 Hours Group
📍 Piura