Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Responsibilities

Job Description

Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues.



You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Qualifications

Requirements:

At least 4+ years of experience in a similar role
Industry experience in Cyber Security, particularly network security or application security is required
Experience with enterprise customer accounts is required
Technical networking knowledge in TCP/IP and the application layer
Technical experience supporting Linux-based products
Composing SQL queries and working with Databases
Working with Docker/Kubernetes-based environments is preferred
Experience with Scripting languages (Bash, Python or equivalent) is preferred
BS degree in CS or equivalent is preferred
Enjoy

📌 Staff Technical Support Engineer (San Francisco de Cayran)
🏢 Servicenow
📍 San Francisco de Cayran