We are seeking a results-driven Director of Retail Fulfillment Center Operations to lead our distribution and fulfillment operations with a focus on operational excellence, continuous improvement, and team development. This executive-level role will oversee warehouse management, inventory optimization, order fulfillment, and logistics to ensure efficient, cost-effective operations that exceed customer service standards and support company growth.

Key Responsibilities Strategic Leadership - Develop and execute fulfillment center strategies that align with company objectives and support aggressive growth targets - Lead multi-site fulfillment center operations with full P&L; accountability and ownership of operational performance - Drive innovation in fulfillment processes, automation adoption, and technology enablement - Establish and monitor KPIs and operational metrics to measure effectiveness and identify improvement opportunities Operations Management - Oversee end-to-end fulfillment operations including receiving, warehousing, inventory control, order processing, and shipping - Optimize warehouse layouts, workflows, and labor deployment to maximize efficiency, throughput, and capacity utilization - Ensure inventory accuracy through disciplined cycle counting and inventory management procedures - Plan and execute peak season operations with effective capacity planning and contingency strategies - Lead, mentor, and develop high-performing teams of fulfillment center managers, supervisors, and associates - Build a culture of safety, accountability, continuous improvement,



and employee engagement - Design and implement training programs and succession planning initiatives to develop future leaders - Conduct performance evaluations and provide ongoing coaching to drive individual and team growth - Develop and manage annual operating budgets across all fulfillment centers - Drive productivity improvements and control labor costs while maintaining service level commitments - Identify and execute cost reduction opportunities without compromising quality or customer satisfaction - Report financial performance and operational metrics to executive leadership with actionable insights Quality & Compliance - Maintain industry-leading standards for order accuracy, on-time delivery, and customer satisfaction - Ensure full compliance with OSHA regulations, safety protocols, and company policies - Implement quality control processes and continuous improvement methodologies (Lean, Six Sigma, Kaizen) - Manage vendor relationships and third-party logistics partnerships to optimize service and cost Technology & Innovation - Evaluate, select, and implement warehouse management systems (WMS), automation solutions, and material handling technologies - Leverage data analytics and business intelligence tools to drive data-driven decision-making and process optimization - Stay current with industry trends, emerging technologies, and best practices in fulfillment and distribution operations - Champion innovation initiatives that improve speed, accuracy,



and scalability Qualifications Required - Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or related field - 10+ years of progressive experience in warehouse/fulfillment center operations - 5+ years in senior leadership roles managing large-scale, multi-site distribution or fulfillment centers - Proven track record managing operations with 100+ employees and demonstrating measurable operational improvements - Strong working knowledge of warehouse management systems (WMS), inventory control systems, and logistics operations - Excellent financial acumen with demonstrated P&L; management experience - Demonstrated success leading process improvement initiatives and driving operational excellence Preferred - Master's degree in Business Administration (MBA), Supply Chain Management, or related field - Experience in retail or e-commerce fulfillment operations with omnichannel distribution experience - Lean Six Sigma certification (Green Belt, Black Belt, or higher) - Hands-on experience implementing automation technologies, robotics, or advanced material handling equipment - Background in high-volume, fast-paced fulfillment environments with seasonal peak demands - Experience managing operations in regulated or compliance-driven industries We are seeking a results-driven Director of Retail Fulfillment Center Operations to lead our distribution and fulfillment operations with a focus on operational excellence, continuous improvement, and team development. This executive-level role will oversee warehouse management, inventory optimization, and logistics to ensure efficient,...

📌 Director, RFC (Lima)
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📍 Lima