About Atlas BenchAtlas Bench is an Atlassian Platinum Solution Partner, the 2nd most awarded Atlassian partner globally in 2026, and winner of the 2026 Atlassian Rising Star Partner of the Year (Americas). We're also a finalist for World Class Software Development Partner and for AI Innovator, Teamwork Solutions, and Strategy Solutions.

Founded in 2017, we're 50+ professionals strong, with 1,500+ projects delivered and a 5.0/5.0 client rating. We work with Fortune 500 clients across financial services, manufacturing, software engineering, and federal government.

We specialize in Cloud migrations, ITSM implementations, DevOps transformations, AI-driven integrations, and custom Marketplace development, including our own Forge products running in production for roughly half a million Atlassian Cloud users.

We're opening a new office in Lima and looking for the person who helps us build it.

About the RoleAtlas Bench is scaling fast, and our VP of Services needs a technical right hand. This Solutions Architect role is built for someone who can own the technical side of customer engagements end to end: design the solution, write the runbook, run the demo, join the escalation call, and flag the risk before it becomes a problem.

You'll work directly with our VP of Services on our largest and most complex accounts. You'll also help stand up our Lima office and grow into a leadership role on our delivery team as we build the office out.

This is not an entry-level seat and not a sales seat. It's a technical delivery and architecture role with heavy customer face time.

What You'll Do

- Lead customer engagements. Run discovery calls, solution design sessions, and executive conversations for large enterprise accounts, working alongside our VP of Services.




- Design solutions and own the documentation. Build production runbooks, technical architecture documents, and clear scoping for Statements of Work.
- Support estimating and scoping. Help build accurate estimates and flag scope risk to the customer and to leadership before it becomes a problem.
- Run demos and training. Deliver product demos and hands-on training sessions for customer teams.
- Troubleshoot live. Join customer calls and solve technical problems in real time, not just after the fact.
- Flag risk early. Surface technical, scope, and delivery risk to leadership as soon as you see it, not after it's already a customer issue.
- Lead the team. Guide project managers and consultants on solution design and architecture decisions for your engagements.
- Help build the Lima office. Be one of the first hires in a brand-new location and help shape how the office runs as it grows.

What We're Looking For
- 7-10+ years of experience delivering large-scale enterprise projects: platform migrations, SAFe rollouts, ITIL implementations, or comparable large-scale technical programs.
- Consulting or professional services background. You've worked client-side as a consultant or architect, not only in-house, and you understand what it takes to manage a paying customer's expectations, scope, and risk.
- Fluent, professional-level business English,



spoken and written, clear enough for direct calls with US and general enterprise stakeholders. This is a hard requirement: you'll be leading calls and writing documentation for Fortune 500 clients.

- Strong hands-on experience with Jira, Confluence, and Jira Service Management.
- Deep experience with Cloud architecture, large-scale migrations, and enterprise governance.
- Working knowledge of ITIL and IT service management frameworks.
- Experience with SAFe or other large-scale agile frameworks, from either the delivery or architecture side.
- A PM mindset: you understand scope, you understand risk, and you know how to have that conversation with a customer without it turning into a fire drill.
- Proven ability to lead client-facing sessions: demos, workshops, executive presentations.
- Technical or coding background preferred.
- Experience with an Atlassian Solution Partner is a strong plus.

Active

Atlassian certifications are a plus, not a requirement.

- Someone looking for a long-term career, not a short-term contract.

CompensationWe're not listing a salary range on this posting. Please include your compensation expectations with your application, and we'll go from there. What We Offer
- Direct ownership of complex, high-impact engagements with Fortune 500 clients.
- Work across 10+ industries, including financial services, manufacturing, software engineering, and federal government.
- Mentorship and full support for Atlassian certifications and professional development.
- A clear path to senior architecture or delivery leadership as our Lima office grows.
- 12 paid personal days.
- 1 day per week remote work after onboarding.

📌 Senior Solutions Architect – Customer Engagements (Lima)
🏢 Atlas Bench
📍 Lima