About Us The Otte Polo Group is a U. S. -based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site , Responsive Answering Service, and Phase V Fulfillment. Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions. About the role We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly. This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations. The adecuado candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish. Key Responsibilities - Provide technical and end-user support for business systems and operational tools. - Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow . - Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make. com , or similar platforms. - Create and maintain reports, dashboards, and data queries to support business decision-making. - Work with CRM data, workflows, and automations to improve operational processes. - Support and troubleshoot telephony and call-center systems , including IVR, call routing, and CCaaS platforms. - Troubleshoot system and integration issues and identify practical solutions. - Use basic SQL to query and work with data. - Identify opportunities to automate repetitive tasks and improve operational efficiency.



- Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity. - Collaborate with technical and non-technical teams to understand their needs and provide effective solutions. - Manage multiple projects and priorities while maintaining clear communication and follow-through.

- Document processes, solutions, and system changes as needed. Requirements - 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field. - Hands-on experience supporting business systems, applications, or integrations. - Experience with Zoho Analytics or similar reporting/BI tools , including reports, dashboards, and data queries. - Experience with Zoho CRM and Zoho Flow , or similar CRM and workflow automation platforms. - Experience building or maintaining automations using Pipedream, Make. com , or similar tools. - Familiarity with telephony and call-center systems , including IVR, call routing, or CCaaS platforms. - Basic IT and technical troubleshooting skills. - Basic knowledge of SQL . - Experience using AI tools such as ChatGPT and/or Claude . - Advanced English proficiency , with strong reading and speaking skills, for daily communication with English-speaking teams. - Strong problem-solving skills and the ability to troubleshoot issues independently. - Ability to work autonomously, take initiative, and proactively identify solutions. - Adaptability and ability to manage multiple priorities and projects. - Strong cross-team communication and collaboration skills. Preferred: - Experience working in a BPO, call-center, or other high-volume operational environment . Benefits - 100% remote role for candidates based in Nicaragua or Peru. - Starting salary of $1,100 USD/month, with payments made in USD through Deel. - Work Schedule: 9:00 AM–5:00 PM EST, Monday through Friday, plus a half-day on the weekend. - Work with a collaborative, international team and gain exposure to multiple U. S.

📌 IT Systems & Automation Specialist (Perú)
🏢 Geeks on Site
📍 Perú