Customer Service Representative (CSR) – Remote | U. S. Business Hours Position Type: Full-Time, Remote Working Hours: U. S. Client Business Hours About the Role At Pavago , one of our clients is hiring a Customer Service Representative (CSR) to provide fast, professional, and empathetic customer support across phone, email, live chat, and support ticket platforms.

You’ll serve as the frontline voice of the business, helping customers resolve issues, answering questions, documenting interactions, and ensuring every customer receives a positive and professional experience. This is a high-volume, customer-facing role where communication, responsiveness, problem-solving, and follow-through are essential. If you enjoy helping people, communicate confidently, and stay calm and organized in fast-paced environments, this role is a strong fit. What You’ll Own Customer Support & Issue Resolution Handle inbound customer inquiries across: - Phone - Email - Live chat - Support tickets You’ll:



- Respond quickly and professionally to customer questions - Understand customer concerns and identify the appropriate solution - Troubleshoot common issues - Resolve requests whenever possible on the first interaction - Escalate complex cases to the appropriate team - Follow unresolved issues through completion - Maintain a professional and empathetic customer experience Ticket & Case Management Manage customer requests using support platforms such as: - Zendesk - Freshdesk - Help Scout - Salesforce Service Cloud You’ll: - Create and update support tickets - Prioritize cases based on urgency and SLA requirements - Maintain accurate case notes and documentation - Track outstanding issues and next steps - Follow up consistently until cases are resolved - Keep support queues organized and up to date Customer Communication & De-Escalation Provide clear, professional communication throughout the customer journey. You’ll: - Explain solutions in simple, easy-to-understand language - Keep customers informed about progress and next steps - Handle frustrated customers calmly and professionally - De-escalate difficult situations when necessary - Set realistic expectations around resolution timelines - Maintain a customer-first approach without sacrificing accuracy or process Knowledge Base & Process Support Help improve the overall customer support experience.

📌 Customer Service Representative (Perú)
🏢 Pavago
📍 Perú