About the Role

Responsibilities and essential functions include:
- Scheduling appointments in EMR and EMR sub-organizations
- Manage high volume phone line for office calls from patients
- Sending medical records as necessary to payers and referrals
- Other duties as assigned

Requirements:
- Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
- Knowledge of G-Suite, Slack and Jira (desired).
- Knowledge of the US healthcare system (desired).
- Effective communication.
- Multitasking
- Problem solving and organization skills.
- Go-beyond, takes initiative on tasks.
- Fluency in English (C1) and excellent written and verbal communication skills.
- Available to work 100% on site.

Our Benefits:




In addition to competitive salaries, this role includes:
- Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.).
- Full-time schedule:2 days off on a rotating schedule.
- Unlimited vacation days — yes, we mean it
- EPS healthcare (Rimac) covered 100%.
- Oncology insurance (Rimac) covered 100%.
- AFP retirement plan.
- Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views.
- Company laptop and tools provided.

📌 Patient Support Specialist (Lima)
🏢 HealthTech-Company
📍 Lima