About the Role
- Project Implementation: Supports implementation readiness by reproducing and documenting issues, validating configuration changes, and ensuring system stability before client handoff. Assists with testing and confirming that project deliverables meet quality standards.
- Program Management: Maintains trackers, dashboards, and shared documentation to reflect testing progress, open issues, and project status. Updates templates and internal tools to support the Implementation team’s efficiency.
- System Configuration and Problem Solving: Performs basic configuration validations, tests fixes, and identifies potential risks or inconsistencies. Troubleshoots bugs and provides feedback on test results to Implementation.
- External Stakeholder Management: Collaborates with internal teams and Customer Success to communicate issue status and test outcomes. May assist in preparing client-facing updates for critical issues or release validations.
- Team Relationship: Provides QA coverage and testing support to Implementation Specialists and TPMs.



Ensures clear and organized documentation, and smooth collaboration across ongoing projects.
- Reporting and Documentation: Maintains incident logs, documents test results, and updates the internal knowledge base. Supports creation and maintenance of process templates, configuration guides, and QA documentation.
- Risk Management: Escalates issues promptly with severity details and context to ensure proper triage. Supports validation steps to reduce risk prior to production releases.
- Continuous Improvement: Identifies recurring issues or inefficiencies in testing and implementation workflows, recommending improvements to enhance quality and team operations.
- Internal Stakeholder Management: Works closely with Implementation team to align on priorities, testing needs, and timelines across multiple client projects.

Requirements:
- Bachelor’s degree in Business or Industrial Engineering, Information Systems, or relate

📌 Implementation Support Specialist (Lima)
🏢 HealthTech-Company
📍 Lima