Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely:
Description:
Responsibilities:
Customer Support & Service Delivery:
- Provide customers with clear overviews of installation activities, site‑specific requirements, and primary points of contact.:
- Address customer‑relation issues promptly, professionally, and in accordance with escalation procedures.:
- Deliver software service support across pre‑sales, post‑sales, and service delivery stages.:
- Support large enterprise or complex accounts requiring customized service delivery.:
- Participate in on‑site customer meetings (internal and external) to support service needs and maintain strong customer relationships.:
- Manage complex customer issues, ensuring timely updates and resolution.:
Technical Support:
- Provide hands‑on technical support across infrastructure services and supported technologies.:




- Perform proactive monitoring using established tools to identify system issues and prevent downtime.:
- Respond to incidents, assist in troubleshooting, and contribute to root‑cause documentation.:
- Support infrastructure‑related tasks and small projects under the guidance of senior team members.:
- Maintain accurate technical documentation, including incident logs, service notes, and troubleshooting guides.:
- Follow established technical standards, support procedures, and change‑management practices.:
Technology Domains Supported:
- Servers, storage, mainframe, and datacenter technologies:
- Public and private cloud environments:
- Operating systems (Linux, UNIX, Windows):
- Databases, middleware, containers, and collaboration tools:
- End‑User Services and device management:
- Technical Service Desk and Field Services operations:
Education & Experience:
- Vocational/Technical Diploma or Associate Degree in

📌 Technical Support Specialist (Lima)
🏢 Dxc Technology
📍 Lima