Scheduler

Monday to Friday 8 am to 5 pm EST
Schedule: Afternoon / Evening Hours
Coverage: South & North Austin (Operations‑based role)

Job Overview

We are looking for a motivated and communicative Scheduler to join our Austin operations team. This is not a highly technical role—success depends on personality, reliability, professional communication, and the ability to learn quickly.

The Scheduler is responsible for matching caregivers and babysitters to open client shifts, responding quickly to backup care requests, and ensuring consistent service coverage across South and North Austin locations.

This role is adecuado for someone who prefers afternoon/evening hours and is comfortable working in a fast‑paced, dynamic environment where priorities can change rapidly.

Key Responsibilities Scheduling & Backup Care
- ⏱ Response within 10 minutes of notification is critical.
- Match available caregivers or babysitters to open shifts based on skills, availability, and client needs.
- Manage two scheduling approaches:
- Week‑by‑week scheduling (South Austin - backup‑care driven)




- 30‑day advance scheduling (North Austin - private‑pay, recurring clients)
- Proactively fill open shifts and resolve last‑minute cancellations or call‑outs.
- Coordinate caregiver placements across two service lines:
- Senior caregiving:
- Backup childcare / babysitting

Communication
- Serve as the primary point of contact for caregivers and clients regarding scheduling matters.
- Notify clients and caregivers of any scheduling changes in a timely manner.
- Escalate unresolved issues to the franchise owner when necessary.

Required Skills & Qualifications
- Strong reliability, consistency, and accountability.
- Ability and desire to learn—this role is straightforward and fully trainable.
- Comfortable working independently during afternoon/evening hours.
- Basic computer literacy and ability to navigate scheduling software.

Preferred (Nice to Have)
- Prior experience in scheduling, administrat

📌 Scheduler and Customer Service (Lima)
🏢 Solvo Global
📍 Lima