Description
About Us
The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.

Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.

About the role
We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly.

This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations.

The idóneo candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams,



and take ownership of technical challenges from start to finish.

Key Responsibilities
- Provide technical and end-user support for business systems and operational tools.
- Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow.
- Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms.
- Create and maintain reports, dashboards, and data queries to support business decision-making.
- Work with CRM data, workflows, and automations to improve operational processes.
- Support and troubleshoot telephony and call-center systems, including IVR, call routing, and CCaaS platforms.
- Troubleshoot system and integration issues and identify practical solutions.
- Use basic SQL to query and work with data.
- Identify opportunities to automate repetitive tasks and improve operational efficiency.
- Leverage AI tools such as ChatGPT and Claude f

📌 IT Systems (Perú)
🏢 Geeks on Site
📍 Perú