About Remote:
Remote is solving modern organizations’ biggest challenge - navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go) and all of our positions are fully remote.
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
The position:
This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Customer Success (APAC), as part of our Customer Experience team.
Overview:
As a Manager, Customer Success (APAC)
you will lead and scale a regional pod that covers all CS segments in APAC - Growth, SMB, Mid-Market, and Enterprise.
You will be accountable for day-to-day execution, regional retention outcomes, and team health, while partnering tightly with cross-functional leaders (Sales, Product, Support, Implementations, Solutions, etc.) to remove blockers and improve the APAC customer experience.
Scope - APAC regional pod:
- Owns a regional pod model spanning Growth, SMB, Mid-Market, and Enterprise CSMs in APAC.
- Drives consistent execution of CS plays while allowing for regional nuance (time zones, local expectations, market dynamics).
- Partners with integral CS leadership to align APAC operating rhythm, reporting, and escalation paths.
Requirements:
- Meaningful people leadership experience in Customer Success (or equivalent customer-facing leadership).
- Strong customer lifecycle command across onboarding, adoption, renewals, and expansion.
- Proven ability to manage
📌 Manager, Customer Success (Lima)
🏢 Remote
📍 Lima