We are looking for someone to join our Operations team as a Support Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is idóneo for someone who enjoys both technical problem-solving and client-facing strategy. This is a great opportunity to work at the intersection of AI, engineering, and customer success.

As part of our Support team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will:

Build, configure, and customize AI assistants using internal tools and, when necessary, simple scripts or logic workflows
Act as a first line of defense for technical issues, reproducing bugs, analyzing logs, and escalating to engineering team when required
Troubleshoot API integrations, authentication flows, and data connectivity issues
Collaborate with Product teams to identify recurring customer pain points and propose enhancements
Contribute to the technical knowledge base with playbooks, FAQs,



and troubleshooting guides
Maintain proactive and clear communication with clients across multiple channels (email, WhatsApp, Slack)

Requirements

Bachelor's degree in Engineering, Computer Science, Information Technology, or related fields
1-3 years of experience in technical support, onboarding, or implementation engineering roles
Previous exposure to SaaS platforms, AI/ML products, or enterprise integrations.
Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools.
Strong problem-solving and analytical skills with the ability to debug technical issues.
Ability to read and write basic scripts (Python/JavaScript) is a plus.
Experience with cloud platforms (AWS, GCP, Azure) is a plus
Strong communication skills with the ability to translate technical concepts for non-technical users.

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance

📌 Support Executive (Lima)
🏢 Darwin AI
📍 Lima