POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique. Our Guest
Experience Specialists take the initiative to deliver a wide range of services
that guide guests through their entire stay. Their role goes beyond the
traditional front desk to take ownership of the guest experience in the main
areas of the hotel with a “guest first” mindset. They are empowered to move
about their space and do what needs to be done. Whether processing operational
needs, addressing guest requests, completing reports, delivering quality meals,
or sharing the highlights of the local area, the Guest Experience Specialist
makes transactions feel like part of the experience.
Respond to special requests from guests/residents with unique needs.
Receive, record, and process all guest requests, inquiries, or concerns through
telephone, email, chat, and mobile communication devices.
Operate the telephone switchboard, manage wake-up call requests, and connect or
route calls to the appropriate extension.
No matter what position you are in, there are a few things that are critical to
success – creating a safe work place, following company policies and procedures,
maintaining confidentiality, protecting company assets, upholding quality
standards, and ensuring your uniform, personal appearance, and communications
are professional. Guest Experience Specialists will be on their feet and moving
around (stand, sit, or walk for an extended time) and taking a hands-on approach
to work (move, lift, carry, push, pull, and place objects weighing less than or
equal to 25 pounds without assistance; reach overhead and below the knees,
including bending, twisting, pulling, and stooping). Doing all these things well
(and other reasonable job duties as requested) is critical for Guest Experience
Specialists – to get it right for our guests and our business each and every
time.
At Marriott International, we
📌 Guest Experience Specialist (Lima)
🏢 Marriott
📍 Lima