Job Overview:

We're looking for an experienced Holiday Let Operations Manager to oversee the day-to-day operations of our growing UK short-term rental portfolio. If you're highly organised, proactive, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities:
- Manage the day-to-day operations of UK holiday lets and serviced accommodation properties.
- Oversee Airbnb and Booking.com accounts.
- Manage our channel manager (Lodgify) to ensure calendars and listings remain accurate.
- Handle guest communication via chat and phone with professionalism and excellent customer service.
- Manage bookings and calendars across multiple platforms.
- Onboard new properties, including creating listings, uploading photos, writing descriptions, and setting up pricing.
- Coordinate maintenance requests and liaise with contractors and tradespeople.
- Schedule and manage cleaning teams to ensure properties are guest-ready.
- Oversee guest check-ins and check-outs.
- Maintain property compliance documentation, including Gas Safety Certificates, EICRs,



insurance documents, and other required records.
- Monitor operations, identify process improvements, and help reduce operational costs.
- Utilize dynamic pricing tools such as PriceLabs (or similar).
- Manage guest messaging automation platforms such as ChargeAutomation.

Requirements:
- 3+ years of experience managing holiday lets, serviced accommodation, or short-term rental operations (required)

Proven experience with:
- Airbnb
- Booking.com
- Lodgify or similar channel management software.
- Dynamic pricing tools (PriceLabs or equivalent).
- Guest messaging automation platforms (ChargeAutomation or similar).
- Excellent written and spoken English.
- Strong organizational and time management skills with the ability to manage multiple properties simultaneously.
- Ability to work independently with minimal supervision.
- Calm and professional when handling urgent situations, including guest complaints,

📌 Operations Manager (Perú)
🏢 CS Outsource
📍 Perú