Llamapixel is a rapidly growing customer support company specializing in iGaming. We operate in dynamic digital environments where speed, accuracy, and empathy are essential.

Our new Support Center for Latin America, in Lima, offers 24/7 customer support via chat and email to Spanish-speaking gamers in over 10 Latin American countries. We combine robust processes with intelligent technology to deliver consistent, high-quality experiences to our customers.

We work in an international environment, driven by modern tools such as Zendesk Omnichannel+QA+WFM, Google Workspace, Microsoft Workspace, advanced AI tools for internal support, and collaborative communication platforms.

At Llamapixel, we act quickly, think globally, and build teams that grow together.

Here are a few reasons to apply

- Real and Measurable Impact: Your contribution will have a direct impact on the efficiency of Customer Service operations and the satisfaction of our users, with a focus on results that can be optimised and celebrated.
- Exponential Professional Growth: Integrate into a rapidly growing brand, with dynamic leadership that constantly pushes boundaries,



providing an environment conducive to unleashing your true potential and advancing your career.
- Culture of Innovation: Be part of a dynamic environment that encourages experimentation and the application of new technologies and approaches to optimise results and spark imagination.
- Recognition: In addition to a competitive package, we offer performance-based bonuses and recognition programmes that value excellence.

Key Responsibilities

- Manage and motivate a team of agents, setting clear expectations, fostering ownership, and modeling our service standards.
- Monitor individual and team performance; provide frequent feedback, side-by-side coaching, and structured 1:1s with action plans.
- Handle complex customer escalations, ensuring root-cause identification and timely resolution; coordinate with Tier 2, Payments, and Product as needed.
- Analyze team metrics daily (AHT, FCR, CSAT/NPS, QA, adherence, occupancy) and implement corrective actions to hit targets.

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📌 Bilingual Customer Service Supervisor (Lima)
🏢 LLAMAPIXEL GAMING
📍 Lima