&Beyond; is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder;’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders;’ very carefully – they are the strength and the future of this company.
KEY OUTPUTS
- Professional servicing of our guests.
- Selling of our products and services.
- Maximum 8 working hours turnaround time on all enquiries from time of receiving the enquiry.
- Expanding product knowledge through attending training sessions.
KEY RESPONSIBILITIES
- Interaction with guests, telephonically and via email.
- Planning and designing itineraries for guests.
- Handling reservation requests from either e-mail, telephonic or fax.
- Processing of reservations from quote to finalising, including reservations, invoicing, collecting of payment and travel documents.
- Interaction with colleagues, guests and suppliers.
- Backup for colleagues when they are away from the office.
KNOWLEDGE REQUIRED
- A good knowledge on any of the destinations that &Beyond; promote within Peru and South America
- A good knowledge on FIT and Groups policies and procedures.
- Working experience in tour operating and general reservations procedures
SKILLS REQUIRED
- Communication skills and fluent in written and spoken English
- Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
- Computer literate with experience with Word and Outlook
- Understanding of travel industry through study or work experience
- Attention to detail
- Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
- Working knowledge of Reservations systems (such as Tourplan or similar)
📌 Travel Consultant (Perú)
🏢 & Beyond
📍 Perú
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