JOB PURPOSE: The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for ensuring Guests are seated in a timely matter, and that all Guest needs are managed with a sense of urgency in a friendly and helpful manner.

CORE JOB FUNCTIONS/RESPONSIBILITIES:

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Provide friendly welcome to incoming guests by opening by opening the door and ensuring timely seating

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Accurately communicate waiting times to Guests and maintain constant communication to ensure they updated in regards to their seating status and escort Guests to tables

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Manage seating waitlist, seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables and monitor workflow

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Notify guests of specials and promotions and that their server will be with them promptly

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Assist with the assembling of takeout orders and answer telephones when necessary

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Assist Servers with running food, bussing tables, and refilling drinks, but does not serve alcohol if under age 21

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Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary

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Respond to customer complaints and bring any issues to the attention of the manager

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Thank guests as the leave and solicit feedback about the quality of service of they experienced, express hope that they will return to BWW in the future

OTHER JOB FUNCTIONS/RESPONSIBILITIES:

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Assist Front of House Team Members

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Bus and pre-bus tables and deliver food to guests when necessary

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Other duties as assigned by supervisor

Knowledge/Skills:

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Superior customer service and hospitality skills

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Knowledgeable of proper sanitation, food safety, and security procedures

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Knowledgeable of BWW food and beverage menus and ability to make suggestions to guests

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Knowledgeable of current marketing promotions and up-coming events to inform guests

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Exce

📌 Greeter (Lima)
🏢 Grube DBA Buffalo Wild Wings
📍 Lima