Who we are: Makpar is a comprehensive professional and
technical solutions provider for the Federal government. We combine
functional and technical expertise in cloud engineering, data
management, cybersecurity and emerging technologies to deliver
mission success. We build the right IT solution for government
clients by partnering with them to understand their WHAT, WHY, and
HOW. Using our signature consulting methodology that we call “The
Makpar Way,” we help agencies navigate the ongoing changes in the
Federal technology landscape. We succeed where others fail because
of our connected and engaged workforce are dedicated to delivering
success for our clients and the American people. Our Mission: We
solve complex problems for the Federal government to accelerate
access to citizen services. When it comes to excellence, we
deliver. Learn more about our employer brand at makpar.com/careers.
The Position: Makpar has an exciting opportunity for an IT
Specialist to join our growing team. This role is largely
responsible for providing remote telephone and email-based IT
operational support services to the organization. We are looking to
fill a need to have a highly competent and highly motivated
individual in this role. This position requires a high level of IT
support knowledge, customer service experience, good communications
skills and work ethic. This is an Enterprise Operations Support
role, as such it will require commitment on your part as well as
ours. Role Specific Duties: Some of the primary responsibilities of
this role would include: Remote telephone-based Call Center / Help




Desk / Service Desk support services Owning, tracking,
troubleshooting and resolving IT incidents and service requests
Fulfilling requests and resolving incidents daily to ensure
service-related issues are identified and resolved within
established Service Level Agreements (SLAs) Ownership of the
incidents, problems, and requests, focus on managing and resolving
issues in alignment with the SLAs Establishing and maintaining
communication with technology customers to keep them updated with
status of their requests Proactively escalating any issues that
cannot be resolved within the established timeframes Required
Qualifications: High school diploma or equivalent required.
Bachelor’s Degree preferred. 2+ year of experience participating
in an IT Service/Help Desk support environment. Office 365 Support
(TEAMs, OneDrive, Microsoft Outlook, etc.) CompTIA A+ Certification
required within 90 business days of hire. Public Trust Clearance:
Candidates must be a US Citizen or a Legal Permanent Resident
(Green Card status) for 3 years and be Federal Tax compliant in
order to obtain clearance. Critical Thinking Skills Problem Solving
Skills Active Listening and Effective Communication skills
Preferred Skills:



Enterprise Ticketing Application (ITSM)
Experience – BMC Remedy Service Management experience preferred.
Active Directory Experience VPN Experience (Global Protect.) Remote
Support Software (Bomgar) Mobile Devices (Android and iOS) Software
Installation Experience Web Browsers (Google, Edge, Chrome, and
Mozilla) Printer Support Experience Network Drive Support
Experience Operating Systems (Windows 11) Preferred Certifications:
Microsoft Office Specialist certification for Office 2007 or later.
One of the following - ITIL v3 Foundations, Help Desk Institute's
HDA, CSR, or other IT industry certification. Benefits: At Makpar
Corporation we understand that we all need to balance work and life
– that is why we have a great benefits package, excellent
training and career development opportunities, versátil work
schedules along with a generous compensation package. At Makpar, we
believe in keeping our employees happy, healthy and engaged. We
pride ourselves in providing outstanding benefits, creating
environments where employees are encouraged to be themselves,
collaborate, and be inquisitive in order to achieve goals. Start
your career today and be a part of something meaningful! Makpar is
an Equal Opportunity Employer. Please mention the word **RENOWNED**
and tag RMTk3LjIyMS4yLjM= when applying to show you read the job
post completely (#RMTk3LjIyMS4yLjM=). This is a beta feature to
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applicants that read this and see they're human.

📌 IT Specialist II (Perú)
🏢 Remote World
📍 Perú