About the Company

Cover Genius is a Series E Insurtech[https://covergenius.com/cover-genius-closes-80m-in-series-e-funding-as-investors-see-700-billion-opportunity-in-embedded-protection//]that protects the general customers of the world’s largest digital companiesincluding Booking Holdings, owner of Priceline, Kayak and Booking.com[http://booking.com/], Intuit, Hopper [https://covergenius.com/hopper-demo/],Skyscanner [https://covergenius.com/skyscanner-demo/], Ryanair[https://covergenius.com/ryanair-demo/], Turkish Airlines, Descartes ShipRush,Zip and SeatGeek. We’re also available at Amazon[https://covergenius.com/available-at-amazon/], Flipkart[https://covergenius.com/flipkart-demo/], eBay[https://covergenius.com/global-online-retailer-513-growth/], Wayfair and SEAsia’s largest company, Shopee.Our partners integrate with XCover [https://covergenius.com/xcover/], ouraward-winning insurance distribution platform, to embed protection for millionsof customers worldwide each year. Our team and products have been recognized sedwith dozens of awards including by the Financial Times who ranked Cover Geniusas the #1 fastest growing company in APAC[https://www.ft.com/content/1d5aabcc-5d44-11ea-ac5e-df00963c20e6] in 2020. Ourdiverse team across 20+ countries and many language groups commits itself todiverse cultural programs, in particular “CG Gives”[https://covergenius.com/cg-gives/] which makes social entrepreneurs out of usall and funds development initiatives in global communities.

About the Role

As a Claims Specialist within our Customer Team, you will be responsible for theassessment and settlement of claims, operating within your designated settlementauthority. You will ensure the timely processing and orderly management of yourclaims queue.To excel in this role, meticulous attention to detail, strong organizationalabilities,



and effective time management skills are essential, alongside aprofound sense of responsibility and ownership.The Claims Specialist will review and evaluate customer claims via ourproprietary XClaim platform, aiming for rapid resolution and prompt payment.Consistent collaboration with the Support team, as well as the Content andComplaints team, will be crucial for achieving established Service LevelAgreements (SLAs) and Net Promoter Scores (NPS).

Key Responsibilities

- Claims Processing: Manage day-to-day claims activities for new claims,including claims actions, emails, and payments.
- Ownership: Own the assessment and approval of new claims within the authorityand fraud thresholds.
- Customer Communication: Handle customer inquiries regarding claims status andpolicy coverage via chat, phone or email. Build rapport with customers tospeed up claim’s resolution and process claims payments.
- Documentation: Ensure all necessary documentation is collected and filedaccurately in the system.
- Quality: Maintain the quality of our work ensuring accuracy to meet business,team and individual KPIs.
- Collaboration: Own the communication with all relevant stakeholders (Claims,Support) to resolve claims efficiently and ensure the best customerexperience.
- Compliance: Be aware of current insurance guidelines, policy updates, andregulations.



Follow company guidelines and local regulations to ensure claimsare handled fairly and ethically.
- Process Improvement: Identify and recommend process improvements to enhanceclaims handling efficiency and operations.

Qualifications

- 1-2 years experience handling customer queries online.
- Fluency in English is essential for communicating internally and externally(verbal & written).
- Basic understanding of insurance terminology and products.
- Bachelor’s or postgraduate degree in a related field or equivalent is a plus.

What You Will Have

- Organisation
- Attention to Detail
- Time Management
- Demonstrates resilience
- Learning orientation
- Relationship building skills
- Communication skills

Why Cover Genius?

- Flexible Work Environment
- Work with like-minded people who are passionate about both the work we'redoing and giving back. Our CG Gives programs enable us to all becomephilanthropists through our peer recognition and rewards system.
- Social Initiatives

Cover Genius promotes diversity and inclusivity. We don't toleratediscrimination, demeaning treatment of anyone, or harassment due to race,national origin, gender, gender identity, sexual orientation, protected veteranstatus, disability, age, or any other legally protected status.By submitting your application, you acknowledge that we may collect, store andprocess your personal data for recruitment purposes. To ensure a fairevaluation, we may use AI to assist in sorting applications, but all finaldecisions are made by our hiring team and no candidate dispositions areautomated. We will keep your information on file for three years from the dateof your application. For detailed information about how we handle your data andour use of AI, please review our full Privacy Policy.[https://covergenius.com/privacy-policy/]

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📌 Claims Specialist (Montevideo)
🏢 Cover Genius
📍 Montevideo