Your position and team

The General HR Organization of Vanderlande is organized in 4 main areas: Business HR, Reward & Mobility, Talent Acquisition & Learning and Regional HR & Services.

The Regional HR & Services organization delivers specific expertise like HR Advice locally close to our business stakeholders. In addition, this department also holds the Global HR Service Desk and the Global HR Specialists team, who play an active global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande, reporting into the Regional HR Service Desk Lead EMEA, located at Vanderlande headquarters, Veghel.

The team consists of ten HR Service Agents in total, and this position will be one of them.

As HR Service Agent you are the first point of contact for employees based in LATAM countries Chili, Argentina, Panama and Peru. You resolve first line HR queries and questions related to e.g. HR policies, processes and systems and executes basic transactions.



You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer). Your activities focus on operational excellence and continuous improvement.

Core competencies
- HR operations excellence: accurate, timely execution across onboarding, employee lifecycle, payroll inputs, termination, HR systems, and mobility.
- Attention to detail and compliance: produces precise employment documents and maintains complete, audit-ready employee records.
- Service orientation: responsive and professional support for employees, managers, HR Partners, and payroll stakeholders.
- Ownership and accountability: manages requests from initiation through completion and proactively follows up on dependencies.
- Confidentiality and integrity: handles personal, payroll, compensation, and termination information appropriately.
- Cross-country collaboration: works consistentl

📌 HR Service Agent (Lima)
🏢 Vanderlande Industries
📍 Lima