We are seeking a results-driven Director of Retail Fulfillment Center Operations to lead our distribution and fulfillment operations with a focus on operational excellence, continuous improvement, and team development. This executive-level role will oversee warehouse management, inventory optimization, order fulfillment, and logistics to ensure efficient, cost-effective operations that exceed customer service standards and support company growth.

Key Responsibilities

Strategic Leadership
- Develop and execute fulfillment center strategies that align with company objectives and support aggressive growth targets
- Lead multi-site fulfillment center operations with full P&L; accountability and ownership of operational performance
- Drive innovation in fulfillment processes, automation adoption, and technology enablement
- Establish and monitor KPIs and operational metrics to measure effectiveness and identify improvement opportunities

Operations Management
- Oversee end-to-end fulfillment operations including receiving, warehousing, inventory control, order processing,



and shipping
- Optimize warehouse layouts, workflows, and labor deployment to maximize efficiency, throughput, and capacity utilization
- Ensure inventory accuracy through disciplined cycle counting and inventory management procedures
- Plan and execute peak season operations with effective capacity planning and contingency strategies
- Lead, mentor, and develop high-performing teams of fulfillment center managers, supervisors, and associates
- Build a culture of safety, accountability, continuous improvement, and employee engagement
- Design and implement training programs and succession planning initiatives to develop future leaders
- Conduct performance evaluations and provide ongoing coaching to drive individual and team growth
- Develop and manage annual operating budgets across all fulfillment centers
- Drive productivity improvements and control labor costs while maintaining service level commit

📌 Director, RFC (Lima)
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📍 Lima