Job Track Description:

- Performs business support or technical work, using data organizing and coordination skills.

- Performs tasks based on established procedures.

- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

- Expands skills within an analytical or operational process.

- Maintains appropriate licenses, training, and certifications.

- Applies experience and skills to complete assigned work.

- Works within established procedures and practices.

- Works with a moderate degree of supervision.

Functional Knowledge

- Developed skills in a range of processes, procedures, and systems.

Business Expertise

- Understanding of how best teams integrate and work together to achieve company goals.

Impact

- Impacts a team, by example, through the quality service and information provided.

- Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

- Has no supervisory responsibilities.

- Manages own workload.

Problem Solving

- Ability to problem solve, self-guided.





- Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

- Exchanges information and ideas effectively.

Responsibility Statements

- Monitors the equipment to ensure it is operating correctly and reports any malfunctions.

- Ensures troubleshooting issues are identified and communicated.

- Understands and follows Quality Control criteria and procedures.

- Handles set up, installation, and readiness for operation of equipment.

- Reviews all equipment components to ensure quality standards are met.

- Completes all required documentation to keep a record of the equipment maintenance.

- May need to operate a company vehicle in order to service remote devices.

- Performs recommended preventative maintenance.

- Assists and guides Level 1.

- Occasionally performs all tasks from level 1.

- Performs other duties as assigned.

- Complies with all policies and standards.

📌 Service Technician II (Lima)
🏢 Conduent
📍 Lima