- Troubleshoot issues to resolve or escalation to resolver group specialists.
- Test for functionality, network connectivity, and access to Customer’s infrastructure as applicable.
- Obtain User acceptance of completion to close the Request/Incident.
- If a User does not acknowledge the completion after Excis attempts to contact the User to obtain acceptance 3 times (over 3 business days within the user’s time zone unless otherwise requested), then Partner will deem the Request/Incident completed and close the Ticket.
- IMAC/D – Install, Move, Add & Change / decommission - Hardware Break Fix – Troubleshooting and co-ordination with hardware vendor - Desk Side Support - Desk Side Support provides problem diagnosis and resolution for authorized operating systems and application software residing on Devices.




- Spares Management – Management of stock in dedicated sites - Printer Support – Basic H&E; support and co-ordination with managed print - Service provider only in dedicated sites - Provide Hand and Eyes Support as requested through a Service Request; - Contact the remote SME for service instruction; and - Perform activities as directed by the remote SME for the respective towers (DC, Networks or Fixed Voice).

These are simple activities like:

- Device observation (e.g.: checking status of an equipment: on/off, LED color) - Physical device re-boot or shutdown - Onsite troubleshooting according to support team - Device reconfiguration according to support team - Backup / restore

📌 Onsite LEVEL 2 Engineer - Supe (Lima)
🏢 Zemsania
📍 Lima