Evaluation Specialist
The Evaluation Specialist is responsible for making outbound calls to individuals who have requested assistance with applying for Social Security Disability benefits. The primary focus of the role is to connect with prospective clients, conduct an initial eligibility evaluation, gather key information regarding their medical condition and work history, and determine whether they may qualify for Social Security Disability programs. Qualified individuals are then transitioned to the next step in the intake process through a warm transfer to an Intake Specialist. The position requires strong communication skills, persistence, empathy, and the ability to build trust while guiding potential clients through the first stage of their disability claim journey.
Primary Responsibilities
Initiate contact with leads uploaded into the system.
Conduct telephone evaluations using structured qualifying questions.
Determine which Social Security Disability programs a claimant may qualify for.
Address and overcome claimant objections and concerns.
Complete warm transfers to Intake Specialists when a claimant qualifies.
Distinction from Intake Specialist




Evaluation Specialists are not Intake Specialists and are focused on outbound dialing and prequalification.
Preferred qualifications
2 years direct outbound inbound call center experience
2 years telephone sales experience
Strong English communication skills
Schedule flexibility for business needs

Computer and Internet Requirements
RAM 8GB or higher
Storage Solid State Drive SSD preferred
Processor Intel Core i59400 or higher AMD Ryzen 5 or higher.
Operating System
macOS Version 13.0 or later
Windows Windows 11 or later
Internet
Minimum 100 Mbps download 50 Mbps or more upload Fiber optic recommended
Ethernet cable connection is required WiFi only is not acceptable

Bolsa de trabajo Perú ofrecemos puesto de Customer Service Agent Sales Experience para el sector de Atencion a clientes en la empresa Top Notch Remote Solutions S.A.C de Lima. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Service Agent Sales Experience Remote in Peru (Lima)
🏢 Top Notch Remote Solutions
📍 Lima