Cliff Hostess

- JR-07512

- Rooms

- Full time

- Permanent
- Mandarin Oriental, Sanya

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Cliff Hostess

Mandarin Oriental Sanya is looking for a cliff hostess to join our Front Office Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies.

About the job

Based at the Mandarin Oriental Sanya within the Front Office Department in Sanya the Cliff Hostess is under the general direction of the Villa Manager. Its responsibilities are to maintaining operational efficiency in Cliff operation and encourage supportive functional assistance to all departments. Also to promote desired work culture in Cliff to achieve service production.

As Cliff Hostess, you will be responsible for the following duties:





- Maintain contact with The Cliff guests to ensure that any problem complaints and feedback are dealt with promptly efficiently and courteously, and then record
- Establishes and maintains effective employee working relationship
- Have full product knowledge of hotel

- To check in and check out The Cliff guests warmly and efficiently according to service standards

- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
- Working areas are cleaned and re-set quickly

- Always cooperate with all relevant departments to work together on The Cliff guest questions or requests and ensure good delivery service

- accurate and timely report to Superior about The Cliff guest complaint suggestion feedback and relevant information
- To promote hotel products whenever possible

- Build and maintain positive relationships with all The Cliff guests to anticipate their needs
- Performs related duties and special projects assigned

- Analyzes guest preferences and seek opportunities to continually delight and satisfy our guest

- Attends and participates in daily briefings and other meetings as scheduled

- Attends and participates in training sessions as scheduled

- Maintains cleanliness and tidiness of the work environment
- According to room division cultural to execute the matters

- Proactively provide The Cliff Concierge and business service,



equal in skill and knowledge to our colleagues in the main lobby and Business Centre; ensure the service is in accordance with the standards and procedures of the Mandarin Oriental Sanya Hotel
- Be familiar with property safety, fire and emergency procedures and operate equipment safely and sensibly

Measurable Objectives

- Villa Repeat Guest Promotion：Room Nights: 28% of total villa room nights/
Room Revenue: 28% of total villa revenue

- Ensure the Ctrip booking positive review rate remains above 90%.

- Achieve a positive review collection rate of over 70% for guests booked via all other channels.

As Cliff Hostess, we expect from you:

- Demonstrates confident, helpful and genuine behaviour with internal and external customers
- Anticipates guests’ needs and is sensitive to people from all cultures
- Is conscientious and always attentive to detail

- Goes the extra mile and strives to exceed guests’ expectations

- Has a natural, warm smile and a friendly and passionate approach

- Serves guests with a sense modesty and humility – gets things done quietly without unnecessary fuss.

Our commitment to you

- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Add any local benefits

- A competitive salary and benefits packages
- Annual Leave and Public Holidays
- Social Insurances and Housing Fund
- Free accommodation and meals

We’re Fans. Are you?

📌 Cliff Hostess (Perú)
🏢 Mandarin Oriental
📍 Perú