About Us

Foundever™ is a general leader in the customer experience (CX) sector. With 170,000 employees worldwide, we are the team behind the best experiences for over 750 leading and digital-first brands globally. Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and deliver seamless customer journeys when it matters most.

Our Core Values:

- Creativity: Simplify, lead change.
- Commitment: Strive for excellence, make a positive impact.
- Connection: Share experiences, grow together.

About the Role

We are seeking a talented and dedicated Customer Service & Claims Agent to handle inbound and outbound calls for new and existing passengers. In this role, you will assist customers with creating new reservations or modifying existing ones (resolving travel-related inquiries) using internal systems, always striving to deliver exceptional customer satisfaction.

Requirements

- Must be at least 18 years old.
- High school diploma or equivalent.
- Peruvian citizenship or valid work permit.




- Strong computer skills (proficiency in Microsoft Excel is a plus).
- Previous customer service or call center experience is preferred.
- High level of empathy and active listening skills.
- Strong problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to multitask effectively.
- Training (2PM - 10PM)

Company Benefits

- 48-hour workweek.
- Full payroll benefits from day one (Planilla completa).
- Weekend days off.
- Availability to work early morning/graveyard shifts (required).
- Transportation allowance + up to 15% performance bonus.
- Central office location (San Borja).
- Competitive salary and performance-based incentives (S/2300)
- Great work environment and growth opportunities.

Join us and kickstart your career today!

Job Type: Full-time

Pay: S/.2,300.00 - S/.2,500.00 per month

Work Location: In person

📌 AGENTE BILINGUE TURNO MADRUGADA (1AM a 10AM) (Perú)
🏢 Foundever
📍 Perú