About Us:

We are an agile market research platform that helps businesses gather real-time consumer insights through rewarded surveys. Millions of users across our mobile app network share their opinions in exchange for rewards, and we work hard to keep that experience fast, fair, and secure. Every support interaction protects the trust our users place in the platform and the integrity of the data we deliver to our research partners.

Salary: $1,000 - $1,200 USD (monthly)

Key Responsibilities:

- Respond to a high volume of user support tickets via email and the support platform (no phone support required)
- Troubleshoot common survey and technical issues
- Investigate user issues using internal tools and system logs
- Issue user credits or goodwill compensation in accordance with company guidelines
- Escalate complex technical issues to engineering or operations teams when appropriate
- Document recurring issues and identify trends that could improve the user experience
- Help maintain support documentation and internal knowledge base articles
- Collaborate with Product, Operations, and Engineering teams to improve support processes
- Maintain response time and quality standards while delivering friendly, professional support
- Respond to rewards app reviews
- Monitor Reddit and other open platforms for feedback on the user experience
- Synthesize user feedback into actionable items that improve the user experience




- Review flagged accounts as part of fraud hold procedures

Skills:

- Excellent written communication skills
- Strong problem-solving and investigative abilities
- Ability to manage multiple conversations and prioritize effectively
- High attention to detail
- Comfortable learning new software and internal tools
- Empathetic, patient, and professional when working with users
- Self-motivated and able to work independently in a remote environment

Qualifications:

- 1+ years of experience handling customer support emails or tickets in a high-volume, fast-paced environment (e.g., BPO or call center)
- Experience with Zendesk, Intercom, Freshdesk, or similar support software
- Experience supporting users of consumer mobile apps or online platforms
- Familiarity with fraud prevention or account verification processes
- Basic technical troubleshooting experience (web browsers, mobile apps, device compatibility)
- Strong English communication (written & spoken)
- High-speed wired internet (200 Mbps minimum)
- Windows 10/11 or Mac, minimum 8GB RAM, i5 or equivalent

Setting: 100% Remote

Schedule: Monday to Friday - 9:00 am to 6:00 pm (EST)

Job Type: Full-time

Pay: S/.3,355.00 - S/.4,025.00 per month

Education:

- Bachelor's (Required)

Experience:

- customer service: 1 year (Required)

Language:

- advanced English (Required)

Work Location: Remote

📌 User Support Specialist - TR (Perú)
🏢 BMG Staffing Partners
📍 Perú