Role: Key Account Management:
At this advanced specialist tier, the Key Account Manager acts as a trusted
subject matter expert, directly managing complex client inquiries and offering
strategic input on account initiatives. Independently overseeing key parts of
account expansion or retention projects, they are relied upon for expert advice,
guidance on technical nuances, and problem solving for high-impact deliverables.
Collaboration is routine with management and cross-functional teams, as this
specialist identifies new opportunities, mentors colleagues, and shapes
priorities to align with the evolving needs of strategic clients.

KPI:
Performance is tested in the ownership of complex deliverables—such as
independently running renewal analyses, driving the successful completion of
technical account projects, and providing thorough, actionable guidance for
at-risk customer situations. High standards are reflected in mentoring
effectiveness,



swift identification and escalation of emerging issues, and
regular input that shapes or refines broader team account plans. Precision in
technical documentation and a measurable contribution to team wins set this tier
apart.

Behaviour Expectations:

Customer Centricity is at the core, demonstrated by anticipating client
challenges and providing thoughtful, solution-oriented input. Raising the
Performance Bar is shown through the drive to implement innovative approaches in
every client interaction. Exceptional Collaboration for Value comes alive in
knowledge sharing and the coaching of peers to stronger performance. Our Leaders
Inspire appears as the specialist models resilience and initiative within the
account team.

Based in Lima.

📌 Sales (Lima)
🏢 Pearson
📍 Lima