About Lango

Lango is a technology-enabled language management ecosystem with one simple mission: to unify the entire language service workflow in one place.

We believe communication should be as natural and accessible as breathing. Through innovative technology, data, and human expertise, we help organizations overcome language barriers and connect with the people they serve.

Today, Lango supports customers across healthcare, education, government, legal, and commercial sectors. As we continue to grow, we are looking for talented individuals who are passionate about creating meaningful impact through language access.

Why Join Lango?

At Lango, your work contributes to something bigger. Every role helps us deliver exceptional experiences for our customers, linguists, and communities. You'll join a collaborative, fast-growing organization that values innovation, operational excellence, continuous improvement, and inclusion.

The Opportunity The Customer Care Specialist is responsible for maintaining productive and supportive relationships with customers and vendors. The position manages a high volume of customer requests across multiple channels. Attention to detail, resourcefulness, and excellent written and verbal English communication skills are required to maintain customer satisfaction and meet scheduling KPI's.

What You'll Do

- Respond to incoming customer requests (via telephone, email, scheduling software)
- Select and assign appropriate vendors according to client needs and vendor requirements
- Generate quotes considering client requirements and priorities.
- Work with new and existing clients to determine requirements and log jobs into the appropriate system




- Manage the full cycle of language services for our clients, ensuring that quality control standards are met
- Resolve scheduling conflicts (cancellations, overlaps, rescheduled jobs) notifying both the vendor and the customer in a timely manner
- Analyze scheduling trends and vendor feedback to maximize coverage and successfully fill all assigned appointments
- Keep all assignment and/or client-related information strictly confidential
- Field questions and feedback from clients and vendors escalating requests based on procedure as needed
- Optimize schedules to ensure fill rates
- Collaborate with Vendor Management to identify future vendor headcount needs based on appointment requests and forecasts
- Collaborate with Business Development and Account Management team members to ensure quotes are completed and jobs are filled on-time

What We're Looking For

Qualifications:

- Proven attention to detail and track record of accuracy
- Ability to maintain confidentiality with client information
- Ability to communicate effectively in written and verbal methods across cultures and in a variety of customer-facing situations
- Exceptional interpersonal skills and English communication skills (written and oral)
- 3+ years working with Customer Relationship Management (CRM) applications




- Creative thinker who takes the initiative to get tasks completed
- Technical aptitude, familiarity in effective simultaneous use of multiple telecommunication systems.
- Possess a consultative nature - the ability to influence others to maximize client satisfaction
- Ability to multi-task and perform in a fast-paced environment
- Skills in customer service principles and practices

Education:

- Bachelor's degree or equivalent professional experience preferred

Working Relationship This engagement is intended to establish an independent contractor relationship and not an employment relationship.

Contractors are responsible for providing their own equipment unless otherwise agreed, and managing their own taxes, insurance, licenses, and business expenses in accordance with applicable laws and contractual agreements.

Who We Are

At Lango, we believe communication should never be a barrier. We foster a culture built on collaboration, operational excellence, continuous improvement, inclusion, and data-driven decision-making. We value diverse perspectives and encourage team members to bring their ideas, experiences, and authentic selves to work.

Commitment to Inclusion

Lango is committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity but don't meet every qualification listed, we encourage you to apply.

Lango is an Equal Opportunity Employer and provides reasonable accommodations throughout the recruitment process and employment lifecycle.

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