Main Function:
- The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support.
- The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution.
- Responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement.
- He/she must also understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs.
- The Clinical Secretary will input, classify and manage documentation in the office’s electronic medical record system.
- The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office.
- Actively support physicians and nurses and be an enthusiastic participant in dept. meetings & actively identify ways to improve processes and service to patients.
- The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers.
- Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally.
- Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.
Required Job Specific Competencies:
- Demonstrates skill in administrative support within a medical office setting including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer s
📌 Clinical Secretary (Lima)
🏢 UR Medicine Thompson Health
📍 Lima
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