We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.
Key Responsibilities - Respond to traveler inquiries through email, phone, and messaging platforms - Assist with reviewing travel plans and helping confirm important trip details - Provide helpful information regarding destinations, travel guidelines,
and company procedures - Check in with clients prior to departure to ensure they have everything needed for their trip - Address concerns in a professional and timely manner and refer complex issues when appropriate Idóneo Candidate - Friendly and professional communication style - Customer service experience is helpful but not required - Organized with strong attention to detail - Comfortable working with digital tools and online platforms - Interest in travel and assisting others with their plans Perks - Remote work environment with flexible scheduling - Training and resources to support success in the role - Opportunities to grow within the travel industry - Access to travel-related benefits and industry discounts - Positive and collaborative team culture