Remote | 20 hours per week | Monday–Friday

We are looking for a reliable, detail-oriented assistant to support two growing sustainable consumer brands, HAY Straws and MABLE. This role combines customer service, order processing, shipping coordination, and basic accounts-receivable follow-up.

Responsibilities
- Respond to customer emails, calls, and chat messages
- Process and track retail and wholesale orders
- Enter and manage wholesale orders from Faire and direct customers
- Upload tracking information and monitor deliveries
- Create FedEx shipping labels
- Resolve routine shipping and order issues
- Follow up politely on overdue invoices
- Maintain accurate records in spreadsheets and company systems
- Escalate customer complaints, payment disputes, and unusual problems to management

Requirements
- Strong written and spoken English




- Excellent attention to detail
- Reliable computer and internet connection
- Organized, responsive, and comfortable working independently
- Experience in customer service, e-commerce, logistics, or administrative work
- Comfortable using Gmail, Google Sheets, and online business platforms

Experience with Shopify, Faire, FedEx, QuickBooks, or accounts receivable is helpful but not required.

Schedule and Pay
- 20 hours per week
- Versátil schedule Monday through Friday
- $500–$700 USD per month, depending on experience
- Long-term opportunity for the right person

Job Type: Full-time

Pay: S/.1,600.00 per month

Work Location: Remote

📌 Customer Service Professional (Perú)
🏢 HAY! Straws
📍 Perú