Service Desk / IT Support – Conversational English

Are you passionate about technology, user support, and IT incident resolution? Join a team focused on delivering reliable IT services while leveraging automation and Artificial Intelligence to improve operational efficiency and user experience.
- Handle and manage IT incidents and service requests.
- Perform initial troubleshooting and execute documented recovery procedures.
- Monitor and follow up on tickets, ensuring compliance with established SLAs.
- Provide remote technical support to end users and accurately document each interaction.
- Escalate incidents to specialized support teams when required.
- Use knowledge bases, runbooks, and ITSM tools to efficiently resolve incidents.
- Collaborate with technical teams in a 24x7 IT operations environment.
- Technical degree or Bachelor's degree in Systems Engineering, Computer Science, Information Technology, or related fields.
- 1–3 years of experience in Service Desk, Help Desk, L1/L1.5 Support, NOC, or IT Call Center environments.
- Experience managing tickets using ServiceNow,



Jira, Remedy, or similar ITSM platforms.
- Knowledge of ITIL processes, including Incident, Service Request, and Change Management.
- Working knowledge of Windows and Linux environments.
- Familiarity with Active Directory, VPN, RDP, SSH, and/or remote support tools.
- Conversational English – MANDATORY / NON-NEGOTIABLE.
- Availability to work rotating 24x7 shifts aligned with Spain working hours.
- Knowledge or experience in one or more of the following areas will be highly valued:
- AS/400 (IBM iSeries)
- Databases, middleware, or cloud platforms
- Basic automation using PowerShell, Shell, Batch, or Runbooks
- Interest in Artificial Intelligence and automation tools for IT Operations
- Permanent employment contract with full statutory benefits from day one.
- Private health insurance (EPS) and oncology insurance: 100% employee coverage and 80% dependent coverage.
- Pluxee meal card.
- P

📌 Service Desk (Lima)
🏢 NTT DATA Europe & LATAM
📍 Lima