About Lango
Lango is a technology-enabled language management ecosystem with one simple mission: to unify the entire language service workflow in one place.
We believe communication should be as natural and accessible as breathing. Through innovative technology, data, and human expertise, we help organizations overcome language barriers and connect with the people they serve.
Today, Lango supports customers across healthcare, education, government, legal, and commercial sectors. As we continue to grow, we are looking for talented individuals who are passionate about creating meaningful impact through language access.
Why Join Lango?
At Lango, your work contributes to something bigger. Every role helps us deliver exceptional experiences for our customers, linguists, and communities. You'll join a collaborative, fast-growing organization that values innovation, operational excellence, continuous improvement, and inclusion.
The Opportunity
The Customer Care Specialist is responsible for maintaining productive and supportive relationships with customers and vendors.
The position manages a high volume of customer requests across multiple channels. Attention to detail, resourcefulness, and excellent written and verbal English communication skills are required to maintain customer satisfaction and meet scheduling KPI's.
What You'll Do
Respond to incoming customer requests (via telephone, email, scheduling software)
Select and assign appropriate vendors according to client needs and vendor requirements
Generate quotes considering client requirements and priorities.
Work with new and existing clients to determine requirements and log jobs into the appropriate system
Manage the full cycle of language services for our clients, ensuring that quality control standards are met
Resolve scheduling conflicts (cancellations, overlaps, rescheduled jobs) notifying both the vendor and the customer in a timely manner
Analyze scheduling trends and vendor feedback to maximize coverage
📌 Customer Support Specialist (Lima)
🏢 Lango
📍 Lima