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Scheduled Weekly Hours

36

Work Shift

Nights (United States of America)

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Dispatcher – LACP Lima Dispatch

Job Summary

Working under the direction of the Director of Flight Operations, or delegate, the Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency.

Essential Functions




- Provides accurate information and assistance to callers to facilitate transport requests.
- Follows established guidelines or use best judgment for matching transport request with most appropriate service.
- Evaluate each call to determine the appropriate level of response needed and prioritize based on the severity of the situation.
- Coordinates placement of patients at Hospitals
- Performs vehicle-tracking functions during the transport process.
- Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner.
- Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel.
- Triages all requests for transport and accurately enters all required information into

📌 Dispatcher - LACP Lima Dispatch
🏢 Mercy Health
📍 Lima